Frequently asked questions about using the "JAC Members" app

In addition to passports, photo ID cards issued by the government of each country can be used to apply for changes to device information.
(People in Japan can also apply for the change using their Japanese residence card.)
To apply for a change of device information using a government-issued photo ID card or residence card, please open the link below, "When you change your smartphone (changing device information) (JAC Members)" and follow the steps up to "2-1. Displaying the "Application for change of device information" screen" before performing this operation.
When you change your smartphone (changing device information) (JAC Members)

• Government-issued ID (photo ID)
• Residence card

Example 1) Government-issued ID (photo + ID)

A) Display the screen for "Request to change device information" using a government-issued ID

Tap "If you don't have a residence card, click here."

B) Enter your name, date of birth, and nationality

Enter your name, date of birth and nationality.

① Name

Enter your name.
Example: JOHN SMITH

② Date of birth

Select the date of birth from the calendar that appears.

③Nationality

Choose your nationality.

C) Photograph your government-issued ID

Under "Photograph ID," select "Other." "Photograph your government-issued photo ID" will be displayed.

• Below is my government issued ID.
• A Resident Identification Card with a photo ID, such as Japan's My Number Card
• Student Card
• Driver's License

Tap "Take a photo of your government-issued photo ID."
Take a photo of your face and the front and back of a card or other official ID.

★Good photos
・The characters are clearly readable

Bad Photos
・It's shining and I can't make out faces or letters

Please check "2. Take a photo of your face" from the link below.
2. Take a photo of your face

Example 2) Residence card

A) Display the screen when applying for a change of device information using a residence card

Check that "Take a photo of your residence card" is displayed. If it is not displayed, tap "If you have a residence card, click here."

B) Take a photo of your residence card

Click "Photo your residence card"Please read the instructions on the screen carefully and take a photo of your residence card in the same way as the "Residence Card Photo Steps" below.
Residence card photo shoot process

*If there are any defects in the photo, such as the characters on the ID being illegible, your application will not be accepted. If you are unsure, please take another photo.

Flow of taking a photo of your residence card

*If there are any defects in the photo, such as the characters on the ID being illegible, your application will not be accepted. If you are unsure, please take another photo.

• ① Tap
  
• ② Check the image and tap "Next".
  
• ③ Check the warning text and tap "Start shooting."
  
• ④ Adjust the size of your residence card and take the photo when the frame turns blue.
  
• ⑤ There are three check items to ensure that the photo of your residence card is taken correctly.
  
• ⑥ If you are happy with the settings, check all three boxes and tap "OK".
  

① Tap

② Check the image and tap "Next".

③ Check the warning text and tap "Start shooting."

④ Adjust the size of your residence card and take the photo when the frame turns blue.

⑤ There are three check items to ensure that the photo of your residence card is taken correctly.

⑥ If you are happy with the settings, check all three boxes and tap "OK".

The location where files downloaded with the "JAC Members" app are saved differs between iPhone and Android.

For iPhone: It will be saved in the "JAC Members" folder in the internal storage (※). Please note that it is not iCloud Drive.
For Android: It will be saved in the "Download" folder in the internal storage(*).
*This refers to the storage location of data on the smartphone itself.

Files stored in the internal storage can be viewed using applications such as "Files" and "File Manager."

* Operation methods vary depending on the device's OS and application version.

Please see below for instructions on how to check files downloaded using the "JAC Members" app.

• For iPhone users
• For Android users

For iPhone users

*The steps use iOS 18 and the Files application as an example.

1. Open the Files application

Open the "Files" application from the Home screen.

2. Tap the "Browse" tab

After opening the Files application, tap on the Browse tab

3. Tap "On This iPhone"

Tap "On This iPhone" from the menu that appears.

4. Tap "JAC Members"

Tap the "JAC Members" folder to display the downloaded files.

If you cannot open the file, please check the link below.
When you can't open a downloaded PDF (JAC Members)

For Android users

1. Open the Files application

*The steps use Google Pixel 8 (Android 15) and the "Files" application as an example.

Tapping on the "Files" application will open the "Downloads" screen.
Check whether you can open the file.

If you cannot open the file, please check the link below.
When you can't open a downloaded PDF (JAC Members)

*You can also check this using the "Files by Google" application.

Supplement. For Xiaomi 11T Pro

*The procedure uses the "File Manager" on the Xiaomi 11T Pro (Android 13) as an example.

Open the "File Manager" application from the Home screen.
When you tap "Download" on the menu, the downloaded files will be displayed in a list, so check if you can open the file you want.

If you cannot open the file, please check the link below.
When you can't open a downloaded PDF (JAC Members)

* Operation methods vary depending on the device's OS and application version.