About JAC website multilingualization
The JAC website uses AI automatic translation (machine translation). Because it is machine translation, the translation may not always be accurate.
About the automatic translation (machine translation) function
- The website is automatically translated (machine translated) according to the language settings of the device you are using to view the website.
- To change the language, open the language selection panel from the Language button in the header and select the language.
- Some proper nouns may not be translated correctly.
- Some pages are not automatically translated. PDFs are not translated.
- Links to external sites will not be translated.
Note
- Please enable JavaScript when using this function.
- This function may not be available in some browsers or viewing environments.
We provide multilingual content through machine translation. Translation accuracy is not 100%. About the multilingualization of the JAC website
I don't understand... I'm in trouble... If that happens, come talk to us!
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First, check the FAQ!FAQ
(FAQ) - メールで問い合わせる
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For Indonesian people click here
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We provide multilingual content through machine translation. Translation accuracy is not 100%. About the multilingualization of the JAC website
Reissue Certificate (JAC Members)
Certificates issued through the "JAC Members" app can be reissued only once for each category.
For example, someone who passes the exams in the fields of "civil engineering" and "architecture" can have their certificate reissued once each in each field.
*If you currently have a certificate of completion waiting to be issued, you will not be able to apply for the next certificate until the current certificate has been issued or rejected.
*If you would like to issue a certificate for a different field after having already issued a certificate, please check the link below.
Apply for a Certificate (JAC Members)
Steps for reissuing a certificate
This will only be applicable in cases of unavoidable reasons, such as losing your certificate due to a natural disaster.
Please treasure it.
Step 1.
Display the screen for reissuing the certificate
1-1. Display the "Overseas Examination Certificate Issuance Application" screen
Tap [Certificate Application] from the menu at the bottom of the home screen.
The "Application for Overseas Examination Certificate Issuance" screen will open.
1-2. Display the certificate reissue screen
Click here if you would like to have the pass certificate reissued.
The screen for reissuing the certificate will open.
Step 2.
Enter your information
2-1. Enter the information about the exam you passed
Please enter the information for the exam you passed, such as the "Confirmation Letter" issued by Prometric.
*A certificate can only be reissued once for the same exam area.
Please enter the ID issued by Prometric.
Example: prm123456
Please enter your exam number.
Example: JP99000001
Please enter in hiragana, katakana, or the alphabet.
Example: Indonesia
Select the date on the calendar that you would like to take the exam.
⑤ Exam categoryPlease select the category of exam you have passed.
2-2. Take a photo of your face
"Take a photo of your face"
Tap. An explanation of what you need to be careful of will be displayed. Read the explanation carefully. Tap the [Start shooting] button to take a photo.
*If there are any imperfections in the photo, such as your mouth being open or there being something in the background, your application will not be accepted. If you are unsure, please take a new photo.
Flow of taking a face photo
(image)
- ① Check the image of the face photo you want to take and tap "Next".
- ② Check the warning text and tap "Next".
- ③ Check the warnings and images, then tap "Next."
- ④ Check the warnings and images, then tap "Next."
- ⑤ Tap "Start shooting".
- ⑥ Move your smartphone so that your face is within the frame to perform biometric authentication.
- ⑦ Tap the button to take a photo of your face.
- ⑧ Check the photograph of your face.
① Check the image of the face photo you want to take and tap "Next".
② Check the warning text and tap "Next".
③ Check the warnings and images, then tap "Next."
④ Check the warnings and images, then tap "Next."
⑤ Tap "Start shooting".
⑥ Move your smartphone so that your face is within the frame to perform biometric authentication.
⑦ Tap the button to take a photo of your face.
⑧ Check the photograph of your face.
On the "Confirm Face Photo" screen, check that the photo is clear. If it is clear, check each item and tap the [OK] button.
Good photo
image
Bad photo
image
Wearing a mask, earphones, sunglasses, etc. Glasses are good 
Mask on chin 
Wearing a hat or helmet 
Out of focus 
Take a photo without clothes on 
Take a photo of your face in the dark 
People or objects are visible in the background 
The face is turned to the side
2-3. Enter the information about the exam you passed
Select the date on which you received your first certificate.
If you don't know the exact date, enter an approximation.
Example: If you receive your certificate around July 2023
→Select "2023/07/01".
Please enter the reason why you would like your certificate reissued.
2-4. Display the confirmation screen
Tap [Next] to display the confirmation screen.
Step 3.
Check the details and apply
3-1. Check the displayed details and apply
Scroll through the confirmation screen to verify your details.
If the details are correct, tap [Apply].
If you want to change the content, tap [Back].
If your application is successful, you will be returned to the home screen.
Step 4.
The reissue application has been completed.
4-1. Confirm the message that your application for certificate issuance has been accepted
Once your application for a certificate of completion has been successfully accepted, you will receive a message in the app's message list informing you that your application for a reissue of your certificate of completion has been accepted.
This completes the application for reissue of the certificate.
Please wait a while until your certificate is issued.
(For example, if you have previously had a civil engineering exam certificate reissued, you cannot have a civil engineering exam certificate reissued.)
Step 5.
Receive your certificate
5-1. Certificate is reissued
Once your certificate has been issued, you will receive a message in the app's message list informing you that your certificate has been issued.
Open the message and download the certificate.
Please check the link below for the save location of the downloaded PDF file.
What should I do if I don't know where the files I downloaded using the "JAC Members" app are saved?
If the downloaded PDF file does not open when you click on it, please check the link below.
When you can't open a downloaded PDF (JAC Members)
Frequently Asked Questions (FAQ)
- I want to install the "JAC Members" app. Where can I get it?
- I forgot the password I registered for "JAC Members."
- I got a new smartphone. Can I use it as is?
- How do I send a message to JAC using the "JAC Members" app?
- I don't have a passport. I changed my smartphone, so can I apply for a change of device information?
- How do I delete my account?
- How can I receive a certificate for an exam I took outside of Japan?
- How can I get a certificate of passing the exam I took in Japan?
- A "Supported version change notification" dialog box appears on the app screen. What should I do?
- What should I do if I don't know where the files I downloaded using the "JAC Members" app are saved?
JAC Members App
User Manual
If you have any questions about how to use the app, please refer to the manual.
Account registration and basic operations
Find Japanese companies (overseas recruitment information bulletin board)
Certificate of Completion