About JAC website multilingualization
The JAC website uses AI automatic translation (machine translation). Because it is machine translation, the translation may not always be accurate.
About the automatic translation (machine translation) function
- The website is automatically translated (machine translated) according to the language settings of the device you are using to view the website.
- To change the language, open the language selection panel from the Language button in the header and select the language.
- Some proper nouns may not be translated correctly.
- Some pages are not automatically translated. PDFs are not translated.
- Links to external sites will not be translated.
Note
- Please enable JavaScript when using this function.
- This function may not be available in some browsers or viewing environments.
We provide multilingual content through machine translation. Translation accuracy is not 100%. About the multilingualization of the JAC website
I don't understand... I'm in trouble... If that happens, come talk to us!
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First, check the FAQ!FAQ
(FAQ) - メールで問い合わせる
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For Indonesian people click here
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We provide multilingual content through machine translation. Translation accuracy is not 100%. About the multilingualization of the JAC website
Apply for a Certificate (JAC Members)
After passing the overseas exam taken outside of Japan, you will be given a certificate of passing to the company you will be working for. Therefore, you must get the pass certificate of passing data from JAC.
Please apply for a certificate of passing from "JAC Members" on your smartphone app.
Before that, you must install the smartphone app "JAC Members" and register an account.
Please see the link below for installation and account registration instructions.
Register for an account (JAC Members)
Certificate application process
Please treasure it.
Please prepare the following.
※Exam information is provided in the Prometric "Confirmation"
Prometric ID and Exam Number written on the Confirmation Letter
The exam location (such as exam number, country or city), exam date, and exam category.
Step 1.
Log in to "JAC Members"
1-1. Display the login screen
Tap the "JAC Members" icon.
If you have forgotten your password, please check the link below.
1-2. Log in to "JAC Members"
On the "JAC Members" login screen, enter your email address and password.
Tap [Login].
The "JAC Members" home screen will be displayed.
Step 2.
Enter your information in the "Certificate of Exam Application" field.
2-1. Tap "Certificate Application" from the menu.
Tap "Certificate Application" from the menu at the bottom of the "JAC Members" home screen.
2-2. Enter your information in the "Certificate Issuance Application"
Please enter the information of the exam you passed, such as the "Confirmation Letter" issued by Prometric. There are also options to choose from.
Please enter the ID issued by Prometric.
Example: prm123456
Please enter your exam number.
Example: JP99000001
Please enter in hiragana, katakana, or the alphabet.
Example: Indonesia
Select the date on the calendar that you would like to take the exam.
⑤Exam categoryPlease select the category of exam you have passed.
2-3. Take a photo of your face
"Take a photo of your face"
Tap. An explanation of what you need to be careful of will be displayed. Read the explanation carefully. Tap the [Start shooting] button to take a photo.
*If there are any imperfections in the photo, such as your mouth being open or there being something in the background, your application will not be accepted. If you are unsure, please take a new photo.
Flow of taking a face photo
(image)
- ① Check the image of the face photo you want to take and tap "Next".
- ② Check the warning text and tap "Next".
- ③ Check the warnings and images, then tap "Next."
- ④ Check the warnings and images, then tap "Next."
- ⑤ Tap "Start shooting".
- ⑥ Move your smartphone so that your face is within the frame to perform biometric authentication.
- ⑦ Tap the button to take a photo of your face.
- ⑧ Check the photograph of your face.
① Check the image of the face photo you want to take and tap "Next".
② Check the warning text and tap "Next".
③ Check the warnings and images, then tap "Next."
④ Check the warnings and images, then tap "Next."
⑤ Tap "Start shooting".
⑥ Move your smartphone so that your face is within the frame to perform biometric authentication.
⑦ Tap the button to take a photo of your face.
⑧ Check the photograph of your face.
On the "Confirm Face Photo" screen, check that the photo is clear. If it is clear, check each item and tap the [OK] button.
Good photo
image
Bad photo
image
Wearing a mask, earphones, sunglasses, etc. Glasses are good 
Mask on chin 
Wearing a hat or helmet 
Out of focus 
Take a photo without clothes on 
Take a photo of your face in the dark 
People or objects are visible in the background 
The face is turned to the side
2-4. Once you have entered all the information, tap [Next]
Once you have entered your information and taken a photo of your face, tap Next.
Step 3.
Check the details and apply
3-1. Check the details and apply
Check the details of your application for "Certificate of Exam Issuance Application". If there are no mistakes in the details of your application, tap [Apply].
If you want to change the details of your application, tap [Back] and re-enter the application information.
Step 4.
The application is accepted
4-1. Confirm the message that your application for certificate issuance has been accepted
Once your application for a certificate has been successfully accepted, you will receive a message in the app's message list informing you that your application for a certificate has been accepted.
Step 5.
Receive your certificate
5-1. A certificate will be issued
Once your certificate has been issued, you will receive a message in the app's message list informing you that your certificate has been issued.
Open the message and tap the certificate to begin downloading.
Once the download is complete, the folder in which the certificate is saved will be displayed. Open the folder to view the downloaded certificate.
Please check the link below for the save location of the downloaded PDF file.
What should I do if I don't know where the files I downloaded using the "JAC Members" app are saved?
If the downloaded PDF file does not open when you click on it, please check the link below.
When you can't open a downloaded PDF (JAC Members)
Frequently Asked Questions (FAQ)
- I want to install the "JAC Members" app. Where can I get it?
- I forgot the password I registered for "JAC Members."
- I got a new smartphone. Can I use it as is?
- How do I send a message to JAC using the "JAC Members" app?
- I don't have a passport. I changed my smartphone, so can I apply for a change of device?
- How do I delete my account?
- How can I receive a certificate for an exam I took outside of Japan?
- How can I get a certificate of passing the exam I took in Japan?
- A "Supported version change notification" dialog box appears on the app screen. What should I do?
- What should I do if I don't know where the files I downloaded using the "JAC Members" app are saved?
Index
If you have any questions about how to use the app, please refer to the manual.
Account registration and basic operations
Find Japanese companies (overseas recruitment information bulletin board)
Certificate of Completion